Louis P Hbo
map-marker Gloversville, New York

Terrible company

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I purchased a 2 stroke 80cc bicycle gas motor kit. Got it all together and the gas tank leaked. One of the studs was bent and leaking. I emailed the company and sent a photo, which they requested. They said they would send me a replacement but never did. They stopped responding to my emails. It's been about 3 months now and nothing, despite me sending them numerous emails. DO NOT DO BUSINESS WITH GASBIKE! There are plenty of other companies that are reliable and sell the same products.
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Kevin M Mbb

Never trust $100+

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I ordered a Phatmoto for $630. Big mistake. My bike was scratched. My oil cap was broken. My clutch was bent. The scews on the front break were stripped. It was a repackaged bike. Not only that, but it was an older model then I had paid for. The crank was misdrilled so my pedals were offset. They offered to replace the crank and the oil cap. No response on the paint or the older model or the bent clutch. I will be calling them tomorrow and I will never purchase another thing from their sight. When things go well or things are moderate they step up, but me having $630 behind my purchase their attitude is as if they want to take the money and run.
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Loss:
$630
Pros:
  • Honest up till now
Cons:
  • Customer service and sending the wrong item
Reason of review:
Bad quality

Preferred solution: Full refund

2 comments
Revis Sny

Not supersized, I have never ordered from them, but I have a friend that did. He ordered a frame that was bent and eventually cracked. If Robert Antley (the manager of this company and owner and manager of Zeda motor sports) has anything to do with the company, it will continue to have bad service.

Guest

Well they fixed everything. It took a day, but they came through.

Guess maybe I should have given them a little more time before getting so upset.

In the long run shipping and a manufacturing error seem to be the true falts with this product. They also proved they had updated the model and photos in the 5 days it took for me to get the bike...

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Anonymous
map-marker Cortland, Ohio

Poor welds on fuel system

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Gas leaking behind fuel outlet. Small crack and pinholes in weld. Fuel shutoff broke while installing.
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1 comment
Guest

This is not the only problem with this Phatmoto bike. The clutch you will get is junk the brake shoes are crap for the v-brake, the front rotor was bent.

These things are very poorly made.

This just goes to show you that there is no Quality control. Save your money and purchase a well built item made in the USA!

Anonymous
map-marker Dededo Village, Dededo

Item never shipped

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Bought a Classic GT bike frame with detached tank back in May,2019. Received a tracking number informing my that the frame is on the way.

Been checking the tracking number weekly and as per USPS they are awaiting the item to be delivered to USPS. Emailed and was told that the item was sent and then returned back to Gasbike and then they said that something was wrong with my address. I had placed a second order for additional items after my purchase of the frame and had received those items so I know for a fact that there is nothing wrong with my address. Still waiting as of today Aug.

2019 and tracking number provided by Gasbike still shows USPS waiting for item. Just checked there website and the frame is no longer listed.

I don’t want a refund or a substitute, I just want my frame and better communication from them. If the frame is on back order just inform me and I will wait.

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Resolved
Mike G Yso

Resolved: Bike sits idle - Knight Racer G8

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Updated by user Jun 01, 2019

They sent the part that was missing from the kit.

Updated by user Jun 01, 2019

After leaving critical reviews on gasbike.net and on this site, they actually sent me the missing part. It only took about a month to get resolution (sarcasm intended).

I'm reluctant to change my rating as good customer service is paramount when dealing with a company, and gasbike had terrible customer service. I made numerous calls and sent several emails to no avail.

It was only once I started leaving poor reviews that they cared to take care of my issue. I'll update my review in the future to include actual info about the engine kit i purchased, now that I'm able to complete the build.

Original review May 25, 2019
I would love to leave a good review, but I didn't receive all the parts to completely assemble my bike. All I need is the pineapple bushing that was missing and I can get on the road. Its not like I can just run to the hardware and pick one up. I get no response from Gasbike.net when I email or call. All calls get disconnected after 10 minutes 9 seconds. They just must not care about their customers.
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Loss:
$25
Cons:
  • Missing parts
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Robert D Jkm

I have been left hanging in the wind

Gasbike - I have been left hanging in the wind
Gasbike - I have been left hanging in the wind - Image 2
Updated by user Apr 29, 2019

Gasbike has no valid Contact Number or any other form to get a hold of them for Customer Service. So, what happens now?

Am I out $163.00. Gone just like that? I've had two motorbikes that I built from ground up. Each one gone to someone who thought would help themselves to someone's property.

Now this SCAM with Gasbike?

This was or would be my transport to work. I can't afford to buy another engine.

Original review Apr 29, 2019
My husband purchased an engine for his bike The Order and Purchase were confirmed. Gasbike took the money from my debit card and did not provide an approximate or specific delivery date. As you will see in the image captures below there are no indicators about arrival. There is an area on the second image that "we will notify you when your order is ready" Then you can choose to be Updated by Text or Email?
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Loss:
$163
Cons:
  • No response
  • Calling customer svc put on hold then line drops
Reason of review:
Poor customer service

Preferred solution: Full refund

Per D

Gasbike.net - TERRIBLE customer service

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STAY AWAY FROM THIS VENDOR! Their prices are good but the customer service is simply awful. I purchased a springer fork and they shipped it without the part that connects the springer rods to the top of the fork. No biggie, I asked them to sent that part ASAP as I was waiting to mock up my bike and now would have to wait due to their error. I got a response on Memorial day that they would look into it "tomorrow" as it was a holiday...cool with me. The next day nothing so after 2 days I emailed again looking for a status and their reply was "They are still reviewing the case". huh? what case? I again asked them to ship ASAP as there's nothing to review and they messed up. I haven't even asked for a discount or anything I just want my part so I asked for info so I can contact a supervisor. The reply back was "Missing claims take about 3-5 business days to be completed" and no contact info for a supervisor. I tried calling their BS phone line...it hangs up on you at 10 min 15 sec...every time. No one EVER answers the line. Oh, and if you try to press 2 to have them call you back while keeping your place in line...don't bother, they won't call you back. If you want to risk working with a vendor like this then you deserve what you'll get.
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Loss:
$100
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Bell, California

Made a shipping label but never sent the product

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I called gasbike about my aluminum rims they said that there was a shipping label made and FedEx also said there was a shipping label made the rim still have not been sent and there still waiting to send it *** gasbikenet. They are ***
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1 comment
Guest

Same thing with me. Said they sent a shipping label and never did.

They will lie to you and put you on hold forever. Don't believe them.

Dante N Yse

So far HORRIBLE

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Well I ordered the 8g bike for 399 in may 2019. They couldn't tell me when it was going to be shipped .

When I did get it . I was missing the 415 main motor chain . I contacted them they wanted to see a picture how can you take a picture of a missing item . Next as I am trying to assemble it it was missing 4 bolts that hold the motor on the bracket.

Note I am as of June 4th still trying to put it together. Next the motor sprocket is basically in so far over it lines up in the center of the actual tire . I have tried to contact them for all my issue s they have called or sent back 1once I want a refund . But they don't contact me.

DO NOT BUY ANY thing .

I am basically screwed for 400 $ and I am furious. They don't answer they're phone .

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thomas r Hec

Support is not good

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i paid $600.00 on pre sale 3 months ago just got the bike they claim the speed is 25mph not even close i can only go 12mph when i try to get some top end all it does is spit and sputter i was only able to ride for 15 min went home not good I have sent many e-mails phone calls so far no response i will give them till the rest of the week after that time to contact FTC and our AG so on and so forth ,local news i am not happy

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Pros:
  • Bike
Cons:
  • Motor
Reason of review:
Damaged or defective

Preferred solution: replace the motor or try new carb first if not the carb motor swap they pay all shipping

1 comment
Guest

Just disable the governor linkage, upgrade the clutch to a Hilliard Extreme Duty. Mine does a easy 30 mph with a 36 tooth reduction sprocket on the jackshaft. For the money its a pretty good deal.

Anonymous
map-marker Old Orchard Beach, Maine

*** overnight shipping, order has t been reviewed and I've walked to Walmart twice since

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I paid a hundred *** dollars for shipping and they havent even reviewed the *** order yet, emailed them twice with no response and unlike Amazon.com you're not allowed to change the shipping speed
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David F Tyq

Classic "bait and switch" scam

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I ordered a "black stallion" bike kit on April, 26, 2019. The engine kit and bicycle are shipped separately. The engine kit arrived on May 6 and the bike arrived on May 10. The bike I ordered was a Kent Bayside which retails for $118 at Walmart. The bike I received was a Roadmaster which retails for $78 at Walmart. The bike was drop shipped from Walmart so the pricing is relevant. Below is copied from gasbike.net black stallion order page. "This bike motor kit includes: 1. 26" Men's Kent Bayside Cruiser Bike Shimano 7-speed" Unfortunately I did not check BBB before ordering, Gasbike has the lowest rating of "F" which is really bad. The internet is full of complaints by customers who received the wrong parts or was missing part of their order and gasbike refuses to answer their phone call or email. Like many scam outfits gasbike operates under many names such as Nationwide Access, King Motor Bikes and Raw Motors all of which have the (877) 354-**** phone number.
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Loss:
$40
Cons:
  • Poor communication and bait and switch tactics
Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

Cornet M

Plus jamais

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J'ai acheté une fourche chromé sur ce site, première mauvaise surprise: 2 semaines de retard de livraison. A la réception deuxième mauvaise surprise: Une taxe de douane de 20% du montant de l'achat NON PRÉVUE A LA COMMANDE (livraison en France) Troisième déception: L'emballage, un pauvre sachet bulles entourant le tout plutôt que d'emballer chaque partie séparément et de les caler pour ne pas qu'elles bougent dans le transport, du coup ma fourche était inévitablement rayée à plusieurs endroits (sur du chrome c'est quand même dommage) Quatrième déception: La qualité de la peinture, au delà du fait que certaines partie étaient rayées, les finitions sont grossières (des coulures et certaines parties pourtant visible une fois montée n'étaient même pas peintes) Bref, je ne recommande pas ce site et ne commanderais plus jamais sur celui-ci.
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Loss:
$205
Cons:
  • Wont pay for return shipping even if its their mistake
  • Shipping - poor quality parts
Reason of review:
Bad quality

Preferred solution: Full refund

Keith W Dhv

NO F++++G SERVICE

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I BOUGHT A STARTUP BIKE AND IT CAME WITH THE THROTTLE CABLE MESSED UP. I HAVE CALLED EMAILED WRITTEN A SNAIL MAIL NOTHING. THEY SIMPLY DO NOTHING AFTER YOU GET THE BIKE WTF. THIS BLOWS THE BIG ONE O SPENT 5OO BUCKS ON NOTHING. DO NOT BUY ANYTHING THEY HAVE ZERO CUSTOMER SERVICE
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Loss:
$500
Cons:
  • Being hosed for 500 dollars
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Timothy Gfz

Cannot get ahold of anyone

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They do not contact me about product I bought Wtf Wtf
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